STUDENT TRAVEL INSURANCE

WHY BUY WITH ZOOM

• Why do students chose Zoom Travel Insurance?

• Most students don't have a whole lot of extra money floating around. As we have three different base cover levels and optional add-ons, it is easy to create and customise a policy which is right for you, your trip and your budget. Compare our Basic, Standard, or Comprehensive cover levels, then consider our optional add-ons, like Snow Sports, Cruising, Adventure, Rental Vehicle Excess and High-Value Items. 

• Can international students living in Australia buy a policy?

• Not a permanent resident? No worries! We also cover non-residents who live in Australia who want to take a trip overseas, including international students, partner/defacto visas, 457 visas, TSS visas and more!
  
  You just have to be:
  - aged 74 years and under; and
  - hold a return ticket to Australia; and
  - have a home in Australia to which you intend to return (don't worry, renting or in a college is just fine - you don't need to own a home!); and
  - hold a valid visa or permit which provides access to all publicly funded health and disability services in Australia or you have private health insurance that adequately covers you and any dependants travelling with you for the entire duration of your policy and for the rest of your stay in Australia. 
  
  *Please note, Zoom does not cover for those in Australia here on tourist visas.

• Is Zoom the right travel cover for me?

• It depends entirely on you and your circumstances, such as your budget, your destination, your expenses and your particularly your health. Zoom is a really simple product, and we only cover 36 pre-existing conditions, as listed on our website and in our policy document. If you have a more complex health situation, you are still welcome to purchase a policy with us, but please be advised that if you have any claims related to your not-covered pre-existing condition, we would not be able to pay those claims. Always ready the PDS carefully to make sure the policy is right for you.

• Am I covered for hiking and trekking?

• You sure are - we automatically cover hiking and trekking under 3,000 feet on all Zoom policies. If you'd like to go higher, we cover up to 6,000 metres with our Adventure Pack add-on.

• I'm backpacking for two years; can I buy a Zoom policy?

• Unfortunately not, our maximum trip duration is one year for most travellers, and six months for travellers 80-85.

• Am I covered medically if I'm injured doing an adventure activity?

• Yes. If you were to have an unforeseen accident on holiday while participating in a listed activity, your medical expenses would be covered, so long as you were not intentionally putting yourself at risk.

• Am I covered if I miss a flight?

• If bad weather, a strike, riot, natural disaster, hijacking or civil commotion means that you miss your flight or it is cancelled, you can rest easy knowing that all our policies (other than Medical-Only) have got your back. If you miss your flight for reasons that are the airline's responsibility - they overbooked, their pilot slept in, etc, it would typically fall on your airline to make sure you are booked onto another flight and compensated appropriately.

• What should I do if my passport is lost or stolen?

• If you have a Standard, Comprehensive or Frequent Traveller policy, we reimburse the cost to replace your passport, credit cards and travel documents (eg. visas, travel passes) if they're lost, stolen or used fraudulently whilst overseas.  Our emergency assistance team can assist you to locate the relevant embassy or consular services if required.