Discover New Caledonia
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TRAVEL INSURANCE FOR NEW CALEDONIA
Whether you're snokelling in world-class dive sites, shopping in Noumea or visiting a vanilla plantation Zoom has a travel insurance plan for your New Caledonia holiday. With our Comprehensive cover you'll be covered for trip cancellation, lost luggage, medical family emergencies and more....So what are you waiting for? Zoom to it!
WHY BUY WITH ZOOM
CRUISE COVER
If you're heading on a Pacific cruise, our cruise pack will cover you for any onboard medical treatment along with helicopter evacuation from ship to shore!
medical emergencies
If you become ill while travelling in New Caledonia, you'll have unlmited medial cover. Our emergency assistance team is available 24/7.
COVER for your luggage
Your luggage and personal effects can be covered if they are stolen, permanently lost or accidentally damaged during your New Caledonian holiday.
Adventure activities
There are plenty of things to do in New Caledonia. You can get cover for diving off Noumea or hiking the Mouirange Pass with our adventure pack.
kids go free
Family trip to paradise? Save your pennies as all dependants under 19 are included under your policy at no additional cost. Say what!?
Pregnancy cover
Planning a New Caledonian escape before your new arrival? You can relax knowing you'd be covered all the way up to week 24 with no fuss.
easy claims
We've done away with lengthy forms and have kept our claims process simple. We guarantee to assess fully documented claims in a flash.
Peace Of Mind
Relax and enjoy your dream getaway knowing that you’re covered by award winning travel insurance.
NEW CALEDONIA TRAVEL INSURANCE FAQ'S
Make sure you're in the know before you go with our handy FAQ's below.
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Am I covered for cyclones and other natural disasters?
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Yes Zoom covers all unforeseen natural disasters. Cyclone season in New Caledonia is from November to April, however tropical storms and cyclones may happen in other months so it's important to take out travel insurance no matter when you travel.
In the event that your holiday is directly affected by an unforeseen natural disaster, including cyclones, you would be covered for cancellation, travel disruptions, additional accommodation expenses and lost deposits. Depending on the level of policy you purchased. However, in order to be covered you would need to have purchased a policy before news of the natural disaster hits the mainstream media.
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Do you cover cruising around the Pacific?
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Yes we do, but you need to purchase our cruise pack. You'll be asked whether you want to add on any extras to your policy, so be sure to check the cruise box to ensure that your covered should you require emergency medical assistance or even helicopter rescue.
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How much does it cost to visit the on-board doctor?
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Simple treatments, consultations and medications on board a ship are charged at private rates. These can amount to $250 for just a quick 10-minute appointment. If you purchase our cruise pack add-on you'll be covered for any on-board doctor visits, prescribed drugs, hospital stays and more.
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My cruise is visiting five Pacific Islands? Do I need to tell Zoom all destinations?
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Yes, you must tell us every country or region the ship will visit. If you neglect to do so you may not be covered for all the countries you are visiting.
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Am I covered for diving in New Caledonia?
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You are automatically covered to dive up to a depth of no greater than 10 metres. You must hold an open water diving licence recognised in Australia or dive with an instructor licensed. If you purchase our Adventure Pack we'll cover you up to a depth of 30 metres and the same restrictions apply where you must hold an open water diving licence recognised in Australia or dive with a licensed instructor.
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Am I covered for stomach bugs or dengue fever?
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As New Caledonia is a tropical country, there are a few diseases you may be at risk of contracting. However, you can rest assured that all our policies cover you for Unlimited medical benefits if you were to fall ill. This includes access to hospitals, ambulance, doctors and evacuation and even repatriation home if required.
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How do alcohol and drugs affect my cover?
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When it comes to alcohol we advise you to drink in moderation. Please note that we may exclude any claims where excessive drugs or alcohol have been involved.
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Am I covered for adventure activities?
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We automatically cover a wide range of adventure sports including diving, bunjee jumping and horse riding and more. You can also buy our Adventure Pack to cover additional adventure sports.
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I have high value items; how much can I insure them for?
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If you have an expensive item that you just can’t leave behind you can insure it separately for up to $5,000. Please note that high value item cover is only available under our comprehensive plan.
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Am I covered for pick pocketing?
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Yes, you’re covered for muggings provided of course, you were acting with reasonable care (i.e. did not leave your belongings unattended). If you’re the victim of a pickpocket, you’d be covered for loss, theft and damage to your luggage and personal effects. If you are robbed it’s important that you get a police report and contact us as soon as possible.
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What is a dependant?
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This means your dependant children or grandchildren under the age of 19 at the date of policy issue who are travelling with you.
COMPARE NEW CALEDONIA TRAVEL INSURANCE
COMPARE PLANS(Benefits are per adult) Expand to see benefits & limits in detail
|
Medical Only | Standard | Comprehensive MOST POPULAR |
|---|---|---|---|
 MEDICAL
|
Unlimited | Unlimited | Unlimited |
| 24/7 Emergency Assistance Services | Unlimited | Unlimited | Unlimited |
| 24 Hour emergency medical assistance services, access to trained medical advisers, medical evacuation, hospital expense guarantees, ambulance fees, messages to family, and funeral arrangements. | |||
| Overseas Emergency Medical & Hospital Expenses^ | Unlimited | Unlimited | Unlimited |
| Overseas medical treatment if you are injured or become sick overseas, including hospital stays, surgery, prescription drugs, and doctor visits. | |||
| Includes Dental Expenses (per person) | $500 | $500 | $500 |
| Cover for emergency dental treatment for the relief of sudden and acute pain to sound and natural teeth. | |||
| Additional Expenses | - | $10,000 | $50,000 |
| Cover for additional travel expenses if you cannot travel because of an injury or sickness (whilst overseas) | |||
| Includes Family Emergency | - | Yes | Yes |
| Cover for additional travel expenses such as your return flight to Australia if a relative of either you, or travelling companion requires hospitalisation or dies unexpectedly. (no excess applies) | |||
| Includes Resumption of Journey | - | $3,000 | $3,000 |
| Reimbursement for the cost of airfares for you to return to the place where your journey was interrupted in the event of a relatives death or hospitalisation, following serious injury or illness. (no excess applies) | |||
| Includes Emergency Companion Cover | - | Yes | Yes |
| Additional accommodation and travel expenses you incur to remain with your travelling companion. (no excess applies) | |||
| Hospital Cash Allowance^^ | - | $2,500 | $5,000 |
| An allowance of $50 per day if you are hospitalised for more than 48 continuous hours whilst overseas. | |||
| Accidental Death | - | - | $25,000 |
| A benefit payable if you die because of, and within 12 months, of an accidental bodily injury sustained during your journey. (no excess applies) | |||
| Permanent Disability^^ | - | - | $25,000 |
| A lump sum benefit if you suffer a total permanent disability as result of an accidental injury during your trip. (no excess applies) | |||
| Loss of Income^^ | - | - | $10,400 |
| Weekly benefit payable if you become disabled within 30 days of an injury you sustained during your journey, and you are unable to work more than 30 days after returning to Australia. (no excess applies) | |||
|
CANCELLATION
|
- | $25,000 | Unlimited |
| Cancellation Fees & Lost Deposits | - | $25,000 | Unlimited |
| Cover for cancellation fees and prepaid travel expenses that you cannot recover when your trip is cancelled or cut short due to unexpected events such as illness, injuries, accidents, strikes and natural disasters. | |||
| Alternative Transport Expenses | - | - | $5,000 |
| Reasonable travel expenses incurred to reach special events such as weddings, funerals, conferences and sporting events on time following transport delays beyond your control. (no excess applies) | |||
| Travel Delay Expenses | - | - | $2,000 |
| Cover for reasonable meal and accommodation expenses if your journey is disrupted for more than 6 hours due to circumstances beyond your control. (no excess applies) | |||
|
LUGGAGE
|
- | $7,500 | $7,500 |
| Luggage & Personal Effects | - | $7,500 | $7,500 |
| Repair or replacement cost of any personal effects that are lost, stolen or accidentally damaged during your journey. This includes items such as cameras, laptops, tablets and mobile phones. | |||
| Luggage & Personal Effects Delay Expenses^^ | - | - | $250 |
| Cover to purchase essential personal items following your luggage and personal effects being delayed, misdirected or misplaced by your carrier for more than 12 hours. (no excess applies) | |||
| Travel Documents & Transaction Cards^^ | - | $2,000 | $5,000 |
| Replacement cost of lost or stolen travel documents including passports and credit cards. This includes costs incurred due to fraudulent activity on your credit card not already covered by the financial institution. | |||
| Theft of Cash^^ | - | - | $250 |
| Cover for cash, bank notes, currency notes, postal orders or money orders stolen from you during your journey. | |||
|
PERSONAL LIABILITY
|
$2,500,000 | $2,500,000 | $5,000,000 |
| Personal Liability | $2,500,000 | $2,500,000 | $5,000,000 |
| Cover for legal liability including legal expenses for bodily injuries or damage to property of other persons as a result of a claim made against you. | |||
Medical Only
Show Benefits-
MEDICAL Unlimited
- Overseas Emergency Medical Assistance^ Unlimited
- 24 Hour emergency medical assistance services, access to trained medical advisers, medical evacuation, hospital expense guarantees, ambulance fees, messages to family, and funeral arrangements.
- Overseas Emergency Medical & Hospital Expenses^ Unlimited
- Overseas medical treatment if you are injured or become sick overseas, including hospital stays, surgery, prescription drugs, and doctor visits.
- Includes Dental Expenses (per person) $500
- Cover for emergency dental treatment for the relief of sudden and acute pain to sound and natural teeth.
- Additional Expenses -
- Cover for additional travel expenses if you cannot travel because of an injury or sickness (whilst overseas)
- Includes Family Emergency -
- Cover for additional travel expenses such as your return flight to Australia if a relative of either you, or travelling companion requires hospitalisation or dies unexpectedly. (no excess applies)
- Includes Resumption of Journey -
- Reimbursement for the cost of airfares for you to return to the place where your journey was interrupted in the event of a relatives death or hospitalisation, following serious injury or illness. (no excess applies)
- Includes Emergency Companion Cover -
- Additional accommodation and travel expenses you incur to remain with your travelling companion. (no excess applies)
- Hospital Cash Allowance^^ -
- An allowance of $50 per day if you are hospitalised for more than 48 continuous hours whilst overseas.
- Accidental Death -
- A benefit payable if you die because of, and within 12 months, of an accidental bodily injury sustained during your journey. (no excess applies)
- Permanent Disability^^ -
- A lump sum benefit if you suffer a total permanent disability as result of an accidental injury during your trip. (no excess applies)
- Loss of Income^^ -
- Weekly benefit payable if you become disabled within 30 days of an injury you sustained during your journey, and you are unable to work more than 30 days after returning to Australia. (no excess applies)
-
CANCELLATION Unlimited
- Cancellation Fees & Lost Deposits Unlimited
- Cover for cancellation fees and prepaid travel expenses that you cannot recover when your trip is cancelled or cut short due to unexpected events such as illness, injuries, accidents, strikes and natural disasters.
- Alternative Transport Expenses -
- Reasonable travel expenses incurred to reach special events such as weddings, funerals, conferences and sporting events on time following transport delays beyond your control. (no excess applies)
- Travel Delay Expenses -
- Cover for reasonable meal and accommodation expenses if your journey is disrupted for more than 6 hours due to circumstances beyond your control. (no excess applies)
-
LUGGAGE -
- Luggage & Personal Effects -
- Repair or replacement cost of any personal effects that are lost, stolen or accidentally damaged during your journey. This includes items such as cameras, laptops, tablets and mobile phones.
- Luggage & Personal Effects Delay Expenses^^ -
- Cover to purchase essential personal items following your luggage and personal effects being delayed, misdirected or misplaced by your carrier for more than 12 hours. (no excess applies)
- Travel Documents & Transaction Cards^^ -
- Replacement cost of lost or stolen travel documents including passports and credit cards. This includes costs incurred due to fraudulent activity on your credit card not already covered by the financial institution.
- Theft of Cash^^ -
- Cover for cash, bank notes, currency notes, postal orders or money orders stolen from you during your journey.
-
ANCILLARY $2,500,000
- Personal Liability $2,500,000
- Cover for legal liability including legal expenses for bodily injuries or damage to property of other persons as a result of a claim made against you.
- Rental Vehicle Insurance Excess Optional
- Cover for the excess payable on your rental car's insurance in the event of accidental damage or theft during the car rental period.
-
Note: Benefit limits shown are per adult traveller. For accompanying dependants, the policy benefits are shared with the adult traveller.
^^ There is no cover for these benefits while travelling in Australia.
Sub-limits apply to some sections. Please refer to the section titled Cover Benefits In Detail of this PDS for more information.
Standard
Show Benefits-
MEDICAL Unlimited
- Overseas Emergency Medical Assistance^ Unlimited
- 24 Hour emergency medical assistance services, access to trained medical advisers, medical evacuation, hospital expense guarantees, ambulance fees, messages to family, and funeral arrangements.
- Overseas Emergency Medical & Hospital Expenses^ Unlimited
- Overseas medical treatment if you are injured or become sick overseas, including hospital stays, surgery, prescription drugs, and doctor visits.
- Includes Dental Expenses (per person) $500
- Cover for emergency dental treatment for the relief of sudden and acute pain to sound and natural teeth.
- Additional Expenses $30,000
- Cover for additional travel expenses if you cannot travel because of an injury or sickness (whilst overseas)
- Includes Family Emergency Yes
- Cover for additional travel expenses such as your return flight to Australia if a relative of either you, or travelling companion requires hospitalisation or dies unexpectedly. (no excess applies)
- Includes Resumption of Journey $3,000
- Reimbursement for the cost of airfares for you to return to the place where your journey was interrupted in the event of a relatives death or hospitalisation, following serious injury or illness. (no excess applies)
- Includes Emergency Companion Cover Yes
- Additional accommodation and travel expenses you incur to remain with your travelling companion. (no excess applies)
- Hospital Cash Allowance^^ $2,500
- An allowance of $50 per day if you are hospitalised for more than 48 continuous hours whilst overseas.
- Accidental Death -
- A benefit payable if you die because of, and within 12 months, of an accidental bodily injury sustained during your journey. (no excess applies)
- Permanent Disability^^ -
- A lump sum benefit if you suffer a total permanent disability as result of an accidental injury during your trip. (no excess applies)
- Loss of Income^^ -
- Weekly benefit payable if you become disabled within 30 days of an injury you sustained during your journey, and you are unable to work more than 30 days after returning to Australia. (no excess applies)
-
CANCELLATION Unlimited
- Cancellation Fees & Lost Deposits Unlimited
- Cover for cancellation fees and prepaid travel expenses that you cannot recover when your trip is cancelled or cut short due to unexpected events such as illness, injuries, accidents, strikes and natural disasters.
- Alternative Transport Expenses -
- Reasonable travel expenses incurred to reach special events such as weddings, funerals, conferences and sporting events on time following transport delays beyond your control. (no excess applies)
- Travel Delay Expenses -
- Cover for reasonable meal and accommodation expenses if your journey is disrupted for more than 6 hours due to circumstances beyond your control. (no excess applies)
-
LUGGAGE $5,000
- Luggage & Personal Effects $5,000
- Repair or replacement cost of any personal effects that are lost, stolen or accidentally damaged during your journey. This includes items such as cameras, laptops, tablets and mobile phones.
- Luggage & Personal Effects Delay Expenses^^ -
- Cover to purchase essential personal items following your luggage and personal effects being delayed, misdirected or misplaced by your carrier for more than 12 hours. (no excess applies)
- Travel Documents & Transaction Cards^^ $2,000
- Replacement cost of lost or stolen travel documents including passports and credit cards. This includes costs incurred due to fraudulent activity on your credit card not already covered by the financial institution.
- Theft of Cash^^ -
- Cover for cash, bank notes, currency notes, postal orders or money orders stolen from you during your journey.
-
ANCILLARY $2,500,000
- Personal Liability $2,500,000
- Cover for legal liability including legal expenses for bodily injuries or damage to property of other persons as a result of a claim made against you.
- Rental Vehicle Insurance Excess Optional
- Cover for the excess payable on your rental car's insurance in the event of accidental damage or theft during the car rental period.
-
Note: Benefit limits shown are per adult traveller. For accompanying dependants, the policy benefits are shared with the adult traveller.
^^ There is no cover for these benefits while travelling in Australia.
Sub-limits apply to some sections. Please refer to the section titled Cover Benefits In Detail of this PDS for more information.
Comprehensive
Show Benefits-
MEDICAL Unlimited
- Overseas Emergency Medical Assistance^ Unlimited
- 24 Hour emergency medical assistance services, access to trained medical advisers, medical evacuation, hospital expense guarantees, ambulance fees, messages to family, and funeral arrangements.
- Overseas Emergency Medical & Hospital Expenses^ Unlimited
- Overseas medical treatment if you are injured or become sick overseas, including hospital stays, surgery, prescription drugs, and doctor visits.
- Includes Dental Expenses (per person) $500
- Cover for emergency dental treatment for the relief of sudden and acute pain to sound and natural teeth.
- Additional Expenses $50,000
- Cover for additional travel expenses if you cannot travel because of an injury or sickness (whilst overseas)
- Includes Family Emergency Yes
- Cover for additional travel expenses such as your return flight to Australia if a relative of either you, or travelling companion requires hospitalisation or dies unexpectedly. (no excess applies)
- Includes Resumption of Journey $3,000
- Reimbursement for the cost of airfares for you to return to the place where your journey was interrupted in the event of a relatives death or hospitalisation, following serious injury or illness. (no excess applies)
- Includes Emergency Companion Cover Yes
- Additional accommodation and travel expenses you incur to remain with your travelling companion. (no excess applies)
- Hospital Cash Allowance^^ $5,000
- An allowance of $50 per day if you are hospitalised for more than 48 continuous hours whilst overseas.
- Accidental Death $25,000
- A benefit payable if you die because of, and within 12 months, of an accidental bodily injury sustained during your journey. (no excess applies)
- Permanent Disability^^ $25,000
- A lump sum benefit if you suffer a total permanent disability as result of an accidental injury during your trip. (no excess applies)
- Loss of Income^^ $10,400
- Weekly benefit payable if you become disabled within 30 days of an injury you sustained during your journey, and you are unable to work more than 30 days after returning to Australia. (no excess applies)
-
CANCELLATION Unlimited
- Cancellation Fees & Lost Deposits Unlimited
- Cover for cancellation fees and prepaid travel expenses that you cannot recover when your trip is cancelled or cut short due to unexpected events such as illness, injuries, accidents, strikes and natural disasters.
- Alternative Transport Expenses $5,000
- Reasonable travel expenses incurred to reach special events such as weddings, funerals, conferences and sporting events on time following transport delays beyond your control. (no excess applies)
- Travel Delay Expenses $2,000
- Cover for reasonable meal and accommodation expenses if your journey is disrupted for more than 6 hours due to circumstances beyond your control. (no excess applies)
-
LUGGAGE $7,500
- Luggage & Personal Effects $7,500
- Repair or replacement cost of any personal effects that are lost, stolen or accidentally damaged during your journey. This includes items such as cameras, laptops, tablets and mobile phones.
- Luggage & Personal Effects Delay Expenses^^ $250
- Cover to purchase essential personal items following your luggage and personal effects being delayed, misdirected or misplaced by your carrier for more than 12 hours. (no excess applies)
- Travel Documents & Transaction Cards^^ $5,000
- Replacement cost of lost or stolen travel documents including passports and credit cards. This includes costs incurred due to fraudulent activity on your credit card not already covered by the financial institution.
- Theft of Cash^^ $250
- Cover for cash, bank notes, currency notes, postal orders or money orders stolen from you during your journey.
-
ANCILLARY $5,000,000
- Personal Liability $5,000,000
- Cover for legal liability including legal expenses for bodily injuries or damage to property of other persons as a result of a claim made against you.
- Rental Vehicle Insurance Excess Optional
- Cover for the excess payable on your rental car's insurance in the event of accidental damage or theft during the car rental period.
-
Note: Benefit limits shown are per adult traveller. For accompanying dependants, the policy benefits are shared with the adult traveller.
^^ There is no cover for these benefits while travelling in Australia.
Sub-limits apply to some sections. Please refer to the section titled Cover Benefits In Detail of this PDS for more information.
Note: Benefit limits shown are per adult traveller. For accompanying dependants, the policy benefits are shared with the adult traveller.
^^ There is no cover for these benefits while travelling in Australia.
Sub-limits apply to some sections. Please refer to PDS for more information.
NEW CALEDONIA TRAVEL QUICK GUIDE
Can’t decide between a tropical island holiday and a European sojourn? Head to New Caledonia, the “French Riviera” of the South Pacific. This sunshine-filled paradise combines the best of both worlds, making for an unforgettable getaway..
Whether you're sipping cocktails from coconuts, snorkelling, scuba diving or swimiming with dophins, Zoom travel insurance has a plan suitable to cover your New Caledonian adventure. Compare Zoom's Travel Insurance plans for your holiday today.
VISAS FOR NEW CALEDONIA
Aussies with a return ticket can enter New Caledonia without a visa in most circumstances. However, conditions can change at short notice. Contact the nearest Embassy or Consulate of France for up-to-date information before you depart. Also, your passport must have at least six months of validity.ON ARRIVAL
La Tontouta International Airport is New Caledonia’s main airport. Located about 50km from Noumea, La Tontouta is a small and modern airport with a single terminal. There are several ways from the airport to your holiday accommodation. Jump aboard one of the many shuttle buses or mini bus services that are available, or hire a car from one of the many rental companies. You’ll find desks at the airport for Avis, Europcar, Hertz, Thrifty and more. For a thriftier option, take a left as you leave the terminal and ride the Carsud public bus. Taxis are available, but a journey into Noumea be very expensive.
GETTING AROUND
Renting a car is the easiest way to see the main island of beautiful New Caledonia. If driving doesn’t take your fancy, opt for a coach instead. New Caledonia’s comprehensive bus network is a comfortable and affordable way to see the country. The network comprises 25 routes and 360 stops across the entire main island. If you’re going to visit the breathtaking Loyalty Islands (we highly recommend it!), you’ll need to board a domestic flight, or take the Ferry Betico, a high-speed catamaran. Note: the boat ride can get bumpy!!
BEST TIME TO VISIT
There’s not really a bad time to visit New Caledonia. A semi-tropical haven of balmy bliss, the temperatures generally sit between 20°C and 30°C depending on the season, and the sun is almost always showing its face. So, forget your scarves and woolly socks. The most you’ll need is a light jacket to protect yourself from a cool evening breeze. The only exception to this rule is if you head to the spectacular central mountains during the cooler months of June to September for some amazing hiking. While uncommon, there is the threat of cyclones and tropical storms between February and April.WHERE TO GO
A picture of island perfection, New Caledonia boasts some of the most amazing landscapes and marine wildlife in the world, along with a fascinating Indigenous Kanak heritage, and cosmopolitan European flair inspired by its French colonial roots. Highlights include:Grande Terra: Grande Terre is New Caledonia’s main island and a place of breathtaking rugged mountains, incredible beaches and bays, and unmissable natural scenery both on land and offshore. The island is encircled by the world’s largest coral lagoon, which is UNESCO World Heritage Listed, and is populated by Kanak villages, cosmopolitan cities, historical sites, and more.
Noumea: The diverse and multicultural capital city takes all the best bits of France and serves them up in one beautiful island setting. High-end shopping, decadent European fare, laidback days in the sun, local cultural experiences. There’s something for everyone.
Isle of Pines: Turquoise waters, long stretches of empty beaches with sand as white as snow. It’s often called the Jewel of the Pacific and it’s easy to see why. Swim, snorkel, sail, relax, explore. The Isle of Pines is not to be missed.
Loyalty Islands: This archipelago wonderland comprises a scattering of island and inlets, all of them unique and all of them beautiful. Spend your days exploring this spectacular part of the South Pacific while meeting with the friendly Kanak people who make up much of the population. It’s located less than an hour from Noumea by plane.
MUST KNOW TIPS
New Caledonia can be expensive. Make sure you budget properly and do your research before you arrive to ensure you’ve got enough in your holiday kitty. Many shops and popular attractions are closed on Sundays and Mondays. Do not walk on corals as they are fragile. Do not go topless no matter how empty you think the beach looks. Be sure to use tropical strength repellent. Scuba diving and snorkelling is a must-do when in New Caledonia but do take care and avoid contact with such harmful species as stonefish and lionfish. Speak to a local tour operator or dive instructor to get more information. It is part of tribal life to greet passers-by, so expect to do a lot of waving. Be respectful of Kanak customs. Always ask permission of locals before exploring waterholes, tribal areas, or forests, or taking photos.ZOOMING ELSEWHERE?
Looking for a different white-sand, blue-sea island getaway? Check out Bali, Phuket and Penang. Or if you're planning to zoom to a different type of destination for your next holiday, we've got plenty of helpful advice on other popular travel destinations.
