MONEY BACK GUARANTEE WITH ZOOM

At Zoom, you can buy confidently knowing that you have 14 days to change your mind.  If, after purchasing your policy, you decide that it is not suitable for you, our 14 days cooling-off period guarantee means you can cancel and we'll give you a full refund. 

This cancellation right only applies if:

• You cancel prior to the start of the first travel date shown on your certificate of insurance; and

• Your journey has not commenced; and​

• You have not made a claim and do not want to make a claim, or to exercise any other right under the policy.

HOW TO CANCEL YOUR POLICY

• Log in to Update Your Policy.  

• Select 'cancel policy' and confirm that you will not be making any claims.

• We will immediately issue you with a refund and confirmation email.  The funds will be returned to the same credit card that you purchased your policy. It may take a few days for the refund to appear on your credit card statement. 
   

 OTHER OPTIONS

You can cancel your policy after fourteen (14) days, and we will refund the amount you paid less the proportion of the premium for the period in which you were insured. We will also deduct an administration fee of up to $25 from the amount that we refund you.  

This cancellation right only applies if:

• Your journey has not commenced; and

• You have not made a claim and do not want to make a claim, or to exercise any other right under the policy.